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March 22, 2023

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

We are recruiting to fill the position below:

 

 

Job Title: Executive Chef-Pastry

Job Number: 21105625
Location: Marriott Hotel – Ikeja, Lagos
Job Category: Food and Beverage & Culinary
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Management

Job Summary

  • Accountable for overall success of the daily pastry operations. Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas.
  • Works to continually improve guest and employee satisfaction while maintaining the operating budget.
  • Must ensure sanitation and food standards are achieved.
  • Areas of responsibility comprise overseeing all pastry food preparation areas.
  • Supervises all pastry areas to ensure a consistent, high quality product is produced.
  • Responsible for guiding and developing staff including direct reports.

Core Work Activities
Leading the Discipline Teams:

  • Supervises and manages employees; understands employee positions well enough to perform duties in employees’ absence.
  • Supervises and coordinates activities of cooks and workers engaged in pastry preparation.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Ensures that regular on-going communication occurs with employees to create awareness of business objectives and communicate expectations, recognize performance and produce desired results.
  • Leads shifts while personally preparing food items and executing requests based on required specifications.
  • Represents the property in media events as needed.
  • Facilitates pastry classes for customers and the community.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Ensures and maintains the productivity level of employees.
  • Supervises pastry preparation shift operations.
  • Communicates performance expectations in accordance with job descriptions for each position.

Ensuring Culinary Standards and Responsibilities are Met:

  • Develops, designs, or creates new ideas and items for pastry kitchen.
  • Follows proper handling and right temperature of all food products.
  • Assists the Executive Chef with menu development associated with pastry.
  • Operates and maintains all department equipment and reports malfunctions.
  • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
  • Assists in determining how food should be presented and creates decorative food displays.
  • Maintains food preparation handling and correct storage standards.
  • Recognizes superior quality products, presentations and flavor.
  • Ensures employees maintain required food handling and sanitation certifications.
  • Ensures compliance with all applicable laws and regulations regulations.
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Ensuring Exceptional Customer Service:

  • Monitors and provides service behaviors that are above and beyond for customer satisfaction.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Responds to and handles guest problems and complaints.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Supports service by communicating and assisting employees to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.

Maintaining Culinary Goals:

  • Sets and supports achievement of culinary goals associated with pastry products including performance goals, budget goals, team goals, etc.
  • Purchases appropriate supplies and manage inventories according to budget.
  • Trains employees in safety procedures.
  • Provides specific guidance to prioritize, organize, and accomplish daily pastry operations work.
  • Supports procedures for food and beverage portion and waste controls.

Managing and Conducting Human Resource Activities:

  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Uses all available on the job training tools for employees.
  • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Participates in training staff on menu items including ingredients, preparation methods and unique tastes.
  • Ensures property policies are administered fairly and consistently.
  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Additional Responsibilities:

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Attends and participates in all pertinent meetings.

Candidate Profile
Education and Experience

  • High school diploma or GED; 4 years experience in culinary, food and beverage, or related professional area.

OR

  • 2-year Degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in culinary, food and beverage, or related professional area.

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Job Title: Manager, Banquets

Job Number: 21053245
Location: Marriott Hotel – Ikeja, Lagos
Job Category: Event Management
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Management

Job Summary

  • Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
  • Monitors and controls financial and administrative responsibilities including asset protection.
  • Provides clear and concise communications to everyone having ownership in the success of the event.
  • Identifies training opportunities and plans a strategy to accomplish goals.
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Core Work Activities
Managing Banquet Operations:

  • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
  • Applies knowledge of all laws, as they relate to an event.
  • Maintains established sanitation levels.
  • Manages departmental inventories and maintains equipment.
  • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
  • Schedules banquet service staff to forecast and service standards, while maximizing profits.
  • Assists team in developing lasting relationships with groups to retain business and increase growth.
  • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
  • Adheres to and reinforces all standards, policies, and procedures.

Participating in and Leading Banquet Teams:

  • Sets goals and delegates tasks to improve departmental performance.
  • Conducts monthly department meetings with the Banquet team.
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
  • Acts as a liaison to the kitchen staff.
  • Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service:

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Ensures employees understand expectations and parameters.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Reviews comment cards and guest satisfaction results with employees.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.

Conducting Human Resources Activities:

  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
  • Attends and participates in all pertinent meetings.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Monitors progress and leads discussion with staff each period.
  • Participates in the development and implementation of corrective action plans.

Candidate Profile
Education and Experience

  • High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

Job Title: Officer – Loss Prevention

Job Number: 21017908
Location: Marriott Hotel – Ikeja, Lagos
Job Category: Loss Prevention & Security
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Non-Management

The impact you’ll make

  • Your watchful eye and protective instinct goes far beyond basic.
  • Because of you, our guests can come and go freely without worry.
  • Your dedication to safety provides the guest the same sense of security as they feel in their own home.

What you’ll do

  • Patrol all areas of the property and assist guests with room access
  • Monitor security feeds and conduct daily physical hazard inspections
  • Conduct investigations, gather evidence, and facilitate interviews with relevant parties
  • Complete required shift reports and maintain confidentiality of all loss prevention documents
  • Respond to accidents and assist guests/employees during emergency situations
  • Defuse guest disturbances and escort individuals from the property if necessary

Job Details

  • This role requires compliance with quality assurance expectations and standards.
  • You may be required to stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and assist with moving objects weighing in excess of 75 pounds.
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Perform other reasonable job duties as requested by Supervisors.
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What we’re looking for

  • Strong communication skills
  • A history of thriving in stressful situations
  • A team-first attitude
  • A gift for paying attention to the smallest details
  • Exercise good judgment and maintain a professional demeanor

Perks You Deserve
We’ll support you in and out of the workplace by offering:

  • Team-spirited coworkers
  • Learning and development opportunities
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs
  • Encouraging management
  • Wellbeing programs

 

How to Apply
Interested and qualified candidates should:
Click here to apply