August 8, 2022

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

We are recruiting to fill the position below:

 

 

 

 

Job Title: Guest Services Associate I

Job Number: 21011260
Location: Sheraton Lagos Hotel, 30 Mobolaji Bank Anthony Way, Ikeja, Lagos
Job Category: Rooms & Guest Services Operations
Brand: Sheraton Hotels & Resorts
Schedule: Part Time
Relocation: N
Position Type: Non-Management

Position Summary

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys.
  • Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.
  • Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns.
  • File guest paperwork or documentation. Operate telephone switchboard station.
  • Run and check daily reports, contingency lists, and credit card authorization reports.
  • Supply guests with directions and information.
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
  • Arrange transportation for guests/visitors.
  • Count and secure bank at beginning and end of shift. Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  • Notify Loss Prevention/Security of any reports of theft.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
  • Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Manager – Food & Beverage II-B

Job Number: 21009320
Location: Sheraton Lagos Hotel, 30 Mobolaji Bank Anthony Way, Ikeja, Lagos
Job Category: Food and Beverage & Culinary
Brand: Sheraton Hotels & Resorts
Schedule: Full-Time
Relocation: N
Position Type: Management

Job Summary

  • Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations.
  • Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
  • Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
  • Develops and implements business plan for food and beverage.

Core Work Activities
Developing and Maintaining Budgets:

  • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
  • Maintains a positive cost management index for kitchen and restaurant operations.
  • Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team:

  • Manages the Food and Beverage departments (not catering sales).
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Oversees all culinary, restaurant, beverage and room service operations.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employee’s concerns.
  • Provides a learning atmosphere with a focus on continuous improvement.
  • Provides proactive coaching and counseling to team members.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Monitors and maintains the productivity level of employees.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  • Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service:

  • Provides excellent customer service.
  • Responds quickly and proactively to guest’s concerns.
  • Understands the brand’s service culture.
  • Drives alignment of all employees, team leaders and managers to the brand’s service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Verifies all banquet functions are up to standard and exceed guest’s expectations.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities:

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Conducts performance reviews in a timely manner.
  • Promotes both Guarantees of Fair Treatment and Open Door policies.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
  • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
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Additional Responsibilities:

  • Complies with all corporate accounting procedures.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Drives effective departmental communication and information systems through logs, department meetings and property meetings.

Candidate Profile
Education and Experience:

  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Executive Housekeeper I

Job Number: 21009323
Location: Sheraton Lagos Hotel, 30 Mobolaji Bank Anthony Way, Ikeja, Lagos
Job Category: Housekeeping & Laundry
Brand: Sheraton Hotels & Resorts
Schedule: Full-Time
Relocation: N
Position Type: Management

Job Summary

  • Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.
  • Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Core Work Activities
Managing Housekeeping Operations:

  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs:

  • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service:

  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities:

  • Participates as needed in the investigation of employee accidents.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Ensures employees understand expectations and parameters.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Participates in the employee performance appraisal process, providing feedback as needed.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

Candidate Profile
Education and Experience:

  • High School Diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Manager – Food & Beverage II-B

Job Number: 21009320
Location: Sheraton Lagos Hotel, 30 Mobolaji Bank Anthony Way, Ikeja, Lagos
Job Category: Food and Beverage & Culinary
Brand: Sheraton Hotels & Resorts
Schedule: Full-Time
Relocation: N
Position Type: Management

Job Summary

  • Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations.
  • Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
  • Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
  • Develops and implements business plan for food and beverage.

Core Work Activities
Developing and Maintaining Budgets:

  • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
  • Maintains a positive cost management index for kitchen and restaurant operations.
  • Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team:

  • Manages the Food and Beverage departments (not catering sales).
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Oversees all culinary, restaurant, beverage and room service operations.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Provides excellent customer service to all employees.
  • Responds quickly and proactively to employee’s concerns.
  • Provides a learning atmosphere with a focus on continuous improvement.
  • Provides proactive coaching and counseling to team members.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Monitors and maintains the productivity level of employees.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
  • Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
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Ensuring Exceptional Customer Service:

  • Provides excellent customer service.
  • Responds quickly and proactively to guest’s concerns.
  • Understands the brand’s service culture.
  • Drives alignment of all employees, team leaders and managers to the brand’s service culture.
  • Sets service expectations for all guests internally and externally.
  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
  • Verifies all banquet functions are up to standard and exceed guest’s expectations.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities:

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Conducts performance reviews in a timely manner.
  • Promotes both Guarantees of Fair Treatment and Open Door policies.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
  • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities:

  • Complies with all corporate accounting procedures.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Drives effective departmental communication and information systems through logs, department meetings and property meetings.

Candidate Profile
Education and Experience:

  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Manager – Human Resources I

Job Number: 21006169
Location: Protea Hotel Owerri Select, Plot H/1 Nekede Pocket Layout New Owerri, Owerri, Nigeria
Job Category: Human Resources
Brand: Protea Hotels
Schedule: Full-Time
Position Type: Management

Job Summary

  • As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development.
  • Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

Candidate Profile / Qualifications

  • High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.

OR

  • 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.

Core Work Activities

Managing Recruitment and Hiring Process:

  • Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
  • Establishes and maintains contact with external recruitment sources.
  • Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
  • Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
  • Oversees/monitors candidate identification and selection process.
  • Provides subject matter expertise to property managers regarding selection procedures.
  • Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
  • Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits:

  • Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
  • Prepares, audits and distributes unemployment claim activity reports to property management.
  • Attends unemployment hearings and ensures property is properly represented.
  • Ensures that department has the available resources on hand to administer employee.

Managing Employee Development:

  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Ensures employees are cross-trained ton training programs
  • Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Maintaining Employee Relations:

  • Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
  • Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
  • Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
  • Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
  • Partners with Loss Prevention to conduct employee accident investigations, as necessary.
  • Communicates performance expectations in accordance with job descriptions for each position.

Managing Legal and Compliance Practices:

  • Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
  • Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
  • Ensures medical records are maintained in a separate, secure and confidential medical file.
  • Facilitates random, reasonable belief and post-accident drug testing process (in properties where applicable).
  • Communicates property rules and regulations via the employee handbook.
  • Ensures all safety and security policies (e.g., property removal, lost and found items, bloodborne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
  • Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
  • Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
  • Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
  • Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
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How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Director of Finance, Cluster-A

Job Number: 21008248
Location: Ikeja, Lagos
Job Category: Finance & Accounting
Brand: Sheraton Hotels & Resorts
Schedule: Full-Time
Relocation: Yes
Position Type: Management

Job Summary

  • Functions as the strategic financial business leader for a cluster of properties within a market. Responsible for achieving financial goals at each participating property.
  • The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees.
  • The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on.
  • In addition, creates and executes a business plan that is aligned with the brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.

Core Work Activities
Engaging in Strategic Planning and Decision Making:

  • Develops means to improve profit, including estimating cost and benefit and exploring new business opportunities.
  • Analyzes information, forecasts sales against expenses and creates annual budget plans.
  • Compiles information, analyzes and monitors actual sales against projected sales.
  • Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.
  • Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Thinks creatively and practically to develop, execute and implement new business plans.
  • Creates the annual operating budget for the properties.
  • Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers.
  • Leads the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction.
  • Produces accurate forecasts that enable operations to react to changes in the business.
  • Collaborates with Operations and Revenue Managers to develop effective revenue management strategies.

Leading Finance & Accounting Teams for Cluster:

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty/integrity; leads by example.
  • Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.
  • Oversees internal, external and regulatory audit processes.
  • Provides on going analytical support by monitoring the operating department’s actual and projected sales.
  • Uses financial expertise and analytical models to evaluate mix of transient and group revenue.

Anticipating and Delivering on the Needs of Key Stakeholders:

  • Demonstrates a commitment to meeting the needs of all key stakeholders.
  • Understands and meeting the needs of key stakeholders (owners, corporate, guests, etc.).
  • Advises the GM and executive committee on existing and evolving operating/financial issues.
  • Demonstrates an understanding of cash flow and owner priorities.
  • Manages property working capital and cash flow in accordance with brand SOPs and owner requirements.
  • Understands the owners’ perspective and ROI expectations.
  • Attends meetings and communicating with the owners, understanding the priorities and strategic focus.

Developing and Maintaining Finance and Accounting Goals:

  • Ensures Profits and Losses are documented accurately.
  • Monitors all taxes that apply, ensuring that taxes are current, collected and / or accrued.
  • Submits reports in a timely manner, ensuring delivery deadlines.
  • Improves profit growth in operating departments.
  • Coaches management team to ensure revenue goals are met and opportunities are identified and addressed.
  • Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
  • Sets aggressive goals that will drive the cluster’s financial performance.
  • Provides pricing and inventory recommendations that increase market share and attain revenue growth and profit goals.

Managing Projects and Policies:

  • Champions the use of technology to create operational efficiency.
  • Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with SOPs.
  • Identifies key projects and manages associated Capital Expenditure funds for implementation of brand initiatives, product improvement and increased revenue potential.

Managing and Conducting Human Resource Activities:

  • Ensures employees are treated fairly and equitably.
  • Holds staff accountable for successful performance.

Additional Responsibilities:

  • Shares alternative viewpoints and encourages others to do so as well.
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Negotiates effectively while maintaining positive relationships with others.
  • Participates in sales strategy and revenue management meetings.

Candidate Profile
Education and Experience:

  • 4-year Bachelor’s degree in Finance and Accounting or related major; 2 years experience in the finance and accounting or related professional area.

Or

  • Master’s degree in Finance and Accounting or related major; no work experience required.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.